If you enjoy Disney TV series and movies, the Disney Plus app is the ideal streaming platform for you. With a Disney Plus app subscription, you’ll be able to easily find your favorite Disney shows to binge-watch on your devices. You could appreciate its contents from classic Disney movies, youth shows, and blockbuster hits that can be discovered on their extensive library selections at any time and from any location.
However, Disney Plus displays several error codes that may have an impact on the operation of your app. Like the Disney Plus error code 38, this will block your selected video content from continuing to play owing to a variety of factors. In this article, we will walk you through the specific error code as well as give you solutions to the error.
WHAT IS DISNEY PLUS ERROR CODE 38?
- Disney Plus error code 38 is a streaming playback error that indicates that your time and date settings are incorrect. Because of a mistake in your time settings, the Disney Plus app is unable to sync the video. And if you fail to fix your device’s time and date settings, you will get the following notification on your screen:
- “We’re sorry, but we cannot sync the video you requested to your time settings. Double-check the time settings on your clock and try again. If the problem persists, visit the Disney+ Help Center (Error Code 38).
CAUSES OF DISNEY PLUS ERROR CODE 38
- Simply review the list of factors below to investigate and resolve the error that is causing you frustration when streaming your favorite shows.
- A passcode mistake or bug
- No stable HDMI handshake between the streaming apparatus and the Video.
- A problem with the server of the Disney Plus app
- Corrupted temporary data
HOW TO FIX DISNEY PLUS ERROR CODE 38
- There are numerous ways to solve this specific Disney Plus error code, and we can now quickly conduct a solution by knowing the cause of this error, which was given above. In this area, we will offer you a list of solutions, as well as a detailed explanation and steps to take. You only need to follow the instructions, and then you may resume watching your favorite Disney shows.
Solution #1: Restart Your Disney Plus App
- Close the Disney Plus application.
- Wait a few moments.
- Try launching it again. Check to see if the error is still present.
Solution #2: Restart Your Device
- Switch off your device.
- Disconnect your router and modem.
- Wait at least one minute.
- Connect your modem and router to the Internet by plugging it in.
- Now, switch your device on and open the Disney Plus app.
Solution #3: Set your clock to automatic.
- The problem could be caused by your device’s wrong time and date settings.
- Check that you are utilizing the exact date and that your device’s internal clock settings are right and synchronized with the current world clock time.
- Go to your device’s Clock and change the time to Automatic.
- You can also set it to the time on the world clock.
Solution #4: Reinstall the App
- Remove the Disney Plus app from your device.
- Now, browse for the Disney Plus app in the App Store or Google Play Store.
- Reinstall it and check to see whether the fault persists.
- If none of the previous solutions worked, please contact Disney Plus Customer Service. Visit Disneyplus.com and report the problem via live chat or phone.
Conclusion: The Disney Plus app is a fantastic streaming platform that gives you the nostalgic feeling of watching your favorite classic Disney shows. To use the platform at your leisure, simply do not overlook other crucial app settings, and you will be able to spend your free time streaming unique and fantastic shows from the app.