The best streaming experience is being entertained by your online streaming service. Because having a perfect streaming buddy that can bring excitement in your streaming session is somewhat the best option to be with when viewing your favorite Disney Plus shows.
However, no matter how well the app delivers shows, it may still display an error. The error code 39 will occasionally flash on our screen, preventing us from continuing to watch our favorite Disney shows. If you are seeing error code 39 on your Disney Plus, don’t stress; there are solutions available to help you resolve this issue. In this article, we will provide the solution as well as the steps to take to correct the error.
DISNEY PLUS ERROR CODE 39
- This could be due to a license availability issue or another issue with the Disney Plus app, in which the streaming service is attempting to connect with a secured network but the configuration is unable to give it. As a result, Disney’s servers are unable to broadcast the requested video. The Disney Plus error code 39 is a typical problem for users of the Xbox One app, and they receive a notification indicating that they are unable to watch at the moment.
Error message: We’re sorry, but we cannot play the video you requested. Please try again. If the problem persists, contact Disney+ Support (Error Code 39).
WHAT ARE THE CAUSES OF DISNEY PLUS ERROR CODE 39?
- The errors on our streaming providers are merely the result of several factors that may impair our streaming partner’s performance. There are several causes for the error code 39 Disney Plus; here is a list of them:
- Temporary data has been corrupted.
- Temporary files that are still there on the console.
- Copy protection check fails.
- The console’s settings are restored to factory defaults.
- A problem with your HDMI cable
HOW TO FIX THE DISNEY PLUS ERROR CODE 39
Solution #1: Check to see if any other devices need to be logged out.
- Ensure that while you are streaming on your Xbox One only one device is accessing Disney Plus at a time. Before streaming on your Xbox One app, log out of all other devices as there may be an issue with your Xbox One app when several devices are streaming at the same time.
Solution #2: Restart your Xbox One Console
- To easily refresh the connection and resolve the problem, restart your Xbox One console.
*Before you reset your Xbox One, make sure that all of your games are synced and stored up online, as this method may remove them from the local Xbox One storage.
Here’s how to reset your Xbox One:
- Press down the power button on the front of the Xbox console until it turns off.
- Disconnect the power adapter from the Xbox’s rear. To delete the cache, press and hold the power button on the Xbox a few times to ensure that there is no energy remaining.
- Connect the power adapter and wait for the power brick’s light to turn from white to orange.
- Reopen Xbox and see if the Disney Plus error code 39 still appears.
Solution #3: Test Your Internet Connection
- Perform a speed test to determine whether you have at least 5 Mbps to stream Disney Plus. If not and it is having a lag issue you should upgrade your Internet connection and contact your service provider.
Solution #4: Move to another HDMI port
- Switch the HDMI port on your television. Move it to a different port and relaunch Disney Plus to see if the error persists.
Solution #5: Consider using a different HDMI cable.
Use a high-quality, intact cable that isn’t lengthy and accepts HDMI 2.1. If you locate a working cable, leave it connected in and use that cable.
Solution #6: Install the Disney Plus app again.
- Delete the application from your Xbox One
- Reinstall the Disney Plus app again.
- Check to see if the mistake is still present.
Conclusion: The six (6) solutions listed above will assist you in continuing streaming with the Disney Plus app on your Xbox One console. You can binge-watch your favorite shows and be entertained as much as you want to be with your online streaming service.